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Please Note:
All Cookies and Houses are fresh, handmade and made-to-order just for you! Before we ship please allow up to 3 days for Cookies, 5 days for Custom Cookies, 5-7 days for Small-Medium Gingerbread Houses, 8 days for Large Gingerbread Houses and 10 days for Extra Large Gingerbread Houses. Shipping included with the price.
Cookies FAQ
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Yes! Every batch of cookies is baked fresh and carefully decorated before your order is shipped or prepared for local pickup.
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Our cookies are individually packaged to help maintain freshness. When stored in a cool, dry place, for the freshest cookies eat with in one week. But they will not last that long!
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Yes! Freeze cookies for up to 5 months in an airtight container. To Defrost cookies place on the counter. Do not remove them from the package until they’ve reached room temperature.
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Most non-custom cookie orders ship within the dates selected at checkout.
If you need your cookies by a specific date, please contact us before ordering or as soon as possible after placing your order. We’ll do our best to accommodate your timeline.
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Yes! We take freshness seriously. Our cookies are baked fresh, individually packaged, and carefully prepared for shipment. We guarantee freshness when your cookies are shipped so they arrive ready to enjoy.
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Absolutely! We create custom cookies for birthdays, weddings, holidays, corporate events, baby showers, school events, parties, celebrations, and other special occasions.
Contact us to discuss your design ideas, quantity, event date, and timeline.
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We recommend placing custom cookie orders at least 4-6 weeks in advance. During holidays and other busy times of year, ordering earlier is recommended.
Have a last-minute request? Contact us and we'll do our best to accommodate your order.
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Yes! We can accommodate bulk and corporate cookie orders for businesses, employee appreciation gifts, client gifts, weddings, fundraising events, parties, conferences, and other special occasions.
Contact us for pricing, availability, quantities, and scheduling.
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Yes! Our cookies make a great gift for birthdays, holidays, celebrations, thank-you gifts, employee appreciation, client gifts, and other special occasions.
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Yes! If you're sending cookies as a gift, we're happy to include a complimentary personalized gift message with your order.
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Yes! We ship cookies throughout the United States through our regular online store. Shipping is already included in the listed price, making ordering simple and hassle-free. Please note when shipping to Alaska and Hawaii requires you contact us. As those states have an extra shipping costs.
For local pickup, please order through GBFLocal.com.
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Yes! For orders placed through our main online store, all listed prices include shipping within the continental United States. The price you see is the price you pay, no surprise shipping fees at checkout. Alaska and Hawaii require extra shipping costs.
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We carefully package every cookie order for shipping. If your cookies arrive damaged, please contact us as soon as possible and include photos of the cookies and packaging so we can help resolve the issue.
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Yes! Local customers can order through GBFLocal.com for convenient local pickup. Orders placed through GBFLocal.com are pickup only and are not shipped.
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Visit GBFLocal.com to place your local pickup order. Select the cookies you would like, complete your order online, and follow the pickup instructions provided with your order.
Don’t see want you wanted please contact us via email manager@gingerbreadfactory.com
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No. GBFLocal.com is specifically for local pickup orders. Orders placed through GBFLocal.com will not be shipped.
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What are the holiday ordering deadlines for WA, OR & ID?
For customers in Washington, Oregon, and Idaho, please place your order by the following dates:
Thanksgiving: November 18
Needed by December 5: November 28
Needed by December 15: December 8
Christmas: December 15
What are the holiday ordering deadlines for the rest of the country?
For most other U.S. locations, please place your order by:
Thanksgiving: November 13
Needed by December 5: November 23
Needed by December 15: December 4
Christmas: December
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Yes! The holiday season is one of the busiest times of the year. Ordering before the listed deadline is always recommended whenever possible.
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You can still place your order, but orders submitted after the recommended deadline may not arrive by your desired holiday or delivery date.
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Orders shipping to Washington, Oregon, and Idaho have shorter delivery timelines, allowing for slightly later ordering deadlines than most other parts of the country.
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For questions about gingerbread houses, custom orders, personalization, shipping, gifts, or special projects, contact The Gingerbread Factory directly.
Phone: 509-548-6592 ex. 2
Email:manager@gingerbreadfactory.comYou can also shop online at gingerbreadfactory.store.
